AI Customer Service That Guides Discovery & Drives Sales
Our AI assistant lives inside your map to answer natural language questions, recommend specific products, and guide visitors.
AI Customer Service That Guides Discovery & Drives Sales
Our AI assistant lives inside your map to answer natural language questions, recommend specific products, and guide visitors.
Boost in Foot traffic
In shopping malls that invest in intelligent wayfinding.
Conversion Lift
Retailers using AI assistants saw conversion rates increase by roughly 25%.
Cost Reduction
Conversational AI in retail can cut customer service costs by nearly 30%.
Revenue Gain
Effective AI assistant implementation can deliver up to 10% additional revenue.
When customers shop in person, they expect the same seamless and intuitive experience that they can have online. Unfortunately, most brick and mortar retailers aren’t equipped with the tools to provide that experience.
The Problem
We’ve developed a unique AI solution that integrates seamlessly with an interactive digital map and directory of your business. Trained on your stores, products, events, and more, our AI can support customers intuitively and then guide them to their destination in real time.
Our Solution
Integrated AI Assistant for Seamless Navigation
Customers can tap into your AI assistant directly from your venue map interface. They interact via text, voice or image, the system identifies their current location and provides an optimized route in real-time. For you, this means fewer navigation bottlenecks, higher tenant visibility and more conversion-opportunities across your space.
Integrated AI Assistant for Seamless Navigation
Customers can tap into your AI assistant directly from your venue map interface. They interact via text, voice or image, the system identifies their current location and provides an optimized route in real-time. For you, this means fewer navigation bottlenecks, higher tenant visibility and more conversion-opportunities across your space.
Intelligent AI Assistance
Uniquely Trained to Enhance Customer Experience
Branding
Create a consistent AI experience that matches your brand voice.
Omnichannel Integration
Deploy your AI assistant across kiosks, mobile apps, and websites.
Multimodal AI
Support for text, voice, and photo queries — accessible to everyone.
Promotion
Promote events, deals and special offers intuitively as users interact in real time.
Branding
Create a consistent AI experience that matches your brand voice.
Omnichannel Integration
Deploy your AI assistant across kiosks, mobile apps, and websites.
Multimodal AI
Support for text, voice, and photo queries — accessible to everyone.
Promotion
Promote events, deals and special offers intuitively as users interact in real time.
Conversational AI Assistant for Instant Customer Answers
Whether a customer asks for a specific store, type the name of a product, or just wants to browse, your AI assistant can deliver guidance instantly and create routes in real time. Because it’s trained specifically on your venue’s layout, stores and services, it acts as a unified customer-service channel. The result? Faster resolution, better guest experience and increased dwell time – all driving higher revenue potential.
Best in Class AI Support
How We Stack Up to the Competition
Build Your Own AI
High cost for model training from scratch
Heavy data-science and engineering burden
Minimal map-/spatial context built-in
Long time to deployment
- Maintenance and scalability issues
Our Competitors
Generic chatbot solutions
One-size-fits-all approach
Lacks venue-specific spatial knowledge
Text-only interaction channels
Limited or no real-time routing integration
AI Assistant by MapVX
Trained on your venue’s stores, layout and services
Seamless map integration
24/7 AI customer service
Boosts engagement & ROI
Multi-modal interface: voice, image, text
Rapid deployment and scalable across venues
Industry research shows that conversational AI in retail can improve conversion rates by ~25 %, cut service costs by ~30 % and generate 6-10 % incremental revenue uplift compared to venues without AI.
An in-house build can demand thousands of hours in model training, map-integration, and ongoing data maintenance. With MapVX, you get a ready-integrated AI assistant designed for venues, reducing time-to-value and risk.
Visitors can talk, type or send a photo of their current location. The assistant recognises the modality, identifies the location in the map and delivers appropriate guidance or information.
You provide your venue map, store directory, amenities list and product zone info. We align the assistant with that data so it responds only with your business-specific knowledge.
Our goal is to do everything in our power to set your business up for success. That starts in the map planning and building process, where we offer more customizable features than any other platform on the market. And unlike other platforms, our dedication to providing the best experience possible doesn’t end once your maps go live. We offer personalized, dedicated customer support to ensure that you are unlocking the full potential of your maps every step of the way.
Trusted By
Clients Around the Globe
Want to learn more?
Interested in monetizing your traffic and providing the best possible experience to your customers? Get in touch today!
